nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

My Ruckus system not working - no lights on switch nor the two WAPs.

Teamjoseph1991

Wake up this morning and learned I had WiFi issues. Found the Ruckus switch has no lights on it, and the wireless access points have no lights. I tried logging into the mobile app and it says I’m not connected to the Unleashed network. Don’t know what to do.

There wasn’t a power outage and it was working before this morning.

Find more posts tagged with

Accepted answers

imran.sanadi@commscope.com

Hi @Teamjoseph1991

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. Please check and let me know if you have any questions.

Thank you once again for your patience.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @Teamjoseph1991

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS devices are not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Help me with the requested query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Teamjoseph1991

What Ruckus account are you referring to? If the mobile app I can’t access it because I can’t access the unleashed network. Please expand so I can’t provide you the needed information.

imran.sanadi@commscope.com

Hi @Teamjoseph1991

Thank you for your response and the update.

Could you please share a photo showing the current status of the lights, along with the full switch panel and all cable connections to the ports?

To upload the image, please ensure you are logged in to the RUCKUS Community Forums.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Teamjoseph1991

I’m unable to upload the picture. I’m logged in and communicating with you. Should I be logged in somewhere else?

imran.sanadi@commscope.com

Hi @Teamjoseph1991

Thank you for your response and the update.

When replying on the forum, you should be able to drag and drop the image or browse your device to attach it. Please refer to the screenshot and link to your post below for guidance.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-Ruckus-system-not-working-no-lights-on-switch-nor-the-two/m-p/114226#M32019

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Teamjoseph1991

Also, I tested the surge protector by plugging in a lamp with success so the surge is good. I also plugged the power cord (black) into another plug at the bottom of pic with green light with no success, but the lamp worked with the other plug.

So I think either the power cord is bad or the switch is dead. Unless there's a reboot method.