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Borrowed a PC to update Ruckus switch.

Gunner

After having gone thru the inspection and review process with Lennar support last fall I was unable to use my Mac to update the Ruckus 7150 switch. I've borrowed a PC from my neighbor who also has never updated his switch. Both were installed at the same time, so fixing one could lead to fixing the other. Neither of us know our passwords for our respective switches and its been years since I've used a PC so my skills on it are very limited. We've got one week left before we head for home for 6 months, so any help would be very helpful. Thanks.

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imran.sanadi@commscope.com

Hi @Gunner

Thank you for your responses on Private Chat.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.

This case is now closed as the issue has been resolved.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @Gunner

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to upgrade your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you further, please follow these steps:

1. Attempt to access the CLI using Telnet without requiring a username/password. Please refer to the attached screenshot for guidance.

Once accessed, execute the following commands and provide the outputs:
enable
show version
show flash
show inline power
show inline power detail
show interface brief

2. If Telnet access is unsuccessful, consider performing a factory reset on the RUCKUS ICX-7150-C12P Switch. Detailed instructions can be found in our RUCKUS Lennar Knowledge Base article and accompanying video:
Article: /kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch

Video Link: https://www.youtube.com/watch?v=6jHMTdo_hK4
Default Credentials:
Username: super
Password: sp-admin
Alternative Credentials screenshot:

3. Should the above steps not resolve the issue, download the console drivers onto your laptop and attempt CLI access using the console option. Please ensure you have extracted and installed the drivers correctly from the following links:

- How to console the RUCKUS ICX-7150-C12P Switch: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Gunner

Please follow the steps outlines in my previous post.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Gunner

I'm not able to do this so let's forget it.

imran.sanadi@commscope.com

Hi @Gunner

Thank you for the response.

Let me help you step by step. If there is any issue we will check for a alternate.

Could you please provide the following information:

1. Can you confirm if your RUCKUS setup is currently operational without upgrade?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Gunner

We were able to update the extender with my Mac and you said you'd set up a meeting once we got our hands on a PC. The wireless is working okay in its current state. I've only got this week before leaving for 6 months.

Gunner

You may recall you and I spent a considerable amount of time last fall working on this.

imran.sanadi@commscope.com

Hi @Gunner

Thank you for the response.

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Gunner

Thank you for your communication via private chat.

We have successfully upgraded your switch using the TFTP method. For your reference, please find the article below:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-upgrade-the-RUCKUS-ICX-7150-C12P-Switch-using-TFTP-Server/td-p/47187

Additionally, the switch has been upgraded to the recommended firmware version. To copy the same version to the secondary partition, please execute the following commands:

ICX7150-12P Switch>enable
ICX7150-12P Switch#copy flash flash secondary
ICX7150-12P Switch#write memory

Please let me know if you have any further questions or if you encounter any issues with the switch.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Gunner

Thank you for your responses on Private Chat.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support