Replace the unit and the old RMA case # 01268397Previously i raised the above RMA, and I would like to open a new RMA and want to work on my pending item to replace.
Hi @meghardik
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are looking for RUCKUS device replacement.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Could you please confirm whether you have already claimed a replacement and if you are requesting another one?
If so, kindly provide detailed information about the current issue you are experiencing with the RUCKUS device.
Thank you again for your patience and understanding.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
Hi Imran, Thanks for your reply. Yes, one of my routers is not working. And I requested to replace that one (old RMA case # 01268397), but because of the family emergency i was out of the country for a couple of years, and haven't had a chance to do a follow-up on that. But now I'm back in the state and want to reopen the new RMA for the same issue,Router Information;SN: **********MAC: **********Default IP Address: 192.168.0.1Model: R510Please let me know if you need more information about the product, what. wrong with the device is already mentioned on the old RMA, as well or let me know if you need any future information. I also provided my phone and email address to reach out tome diretly to speed up the processThank YouHardik Patel(202)-817-5826patelbittu@yahoo.co.in
Hi, Imran
Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information below so you have the information and will work on the replacement.
SN: ******************
MAC: ************
Model: R510Default IP Address: 192.168.0.1
Thank You
Hardik Patel
*Edit: SN and MAC for security purpose
Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information if you want, so you have the information and can work on the replacement as quickly as possible
Thank you for your response.
We appreciate the details shared regarding the previous RMA case. However, we regret to inform you that as per our policies we cannot approve a replacement based on the earlier device issue or the prior RMA request, as replacements are evaluated based on the current condition and eligibility of the device.
To assist you further, we kindly request you to share detailed information about the issue you are currently experiencing with your RUCKUS device, including any troubleshooting steps you may have already performed. This will help us assess the situation accurately and provide the most appropriate guidance or next steps.
Thank you for your patience and understanding.
Hi, Imaran
Thanks for the reply, and sorry for the multiple messages from yesterday. I replied to your first post multiple times, and I got the email saying that the post has been rejected by the moderator. And I was not able to see my own popst so finally I made the last post that got approved. So I have tried multiple times to connect the router or a device to the Ethernet cable i can see the PWR light turns on, but the rest of the four lights are not getting on. I tried rebooting the device a couple time but the same issue. Is there a way we can have a quick call so we can speed up the process, please Thank YouHardik Patel
