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stuck in boot monitor mode and will not boot the operating system

Basti10

Hello,

I live in a Lennar home and my Ruckus ICX 7150-C12P switch failed after a power outage.
The PWR light is green, but the SYST light stays solid amber and the PoE light is off.
The switch is stuck in boot monitor mode and will not boot the operating system, so none of my access points power on.

I have already power-cycled the unit and the issue persists.

This is a known failure with the ICX7150 in Lennar installations.
Please assist with a replacement unit.

Thank you.

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imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS ICX-7150-C12P Switch with amber SYST LED after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Amber SYST light is a indication when the Switch gets stuck in boot mode and if multiple hard resets doesn't work the next step would be to perform Software Recovery where the software image is reinstalled in the Switch.

To troubleshoot and resolve the issue, pleas refer to the mentioned RUCKUS Lennar Knowledge Base self-help article.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please let me know how it goes and let me know if you need help at any point during the troubleshooting process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Basti10

Hi Imran,

I have followed Solution 1 exactly as described and have attempted the physical reset many times over the past week. I have unplugged the switch, held the reset button down while plugging it back in, waited for the lights to flash, and repeated this process multiple times. The lights do flash as expected during the reset, but the switch always returns to the same state:

- PWR = Green
- SYST = Solid Amber
- PoE = Off
- No power to any Access Points

Despite numerous reset attempts, the switch remains stuck in boot mode.

I am unable to perform Solution 2 because I do not have access to a laptop to run the required recovery software.

Since this is a known issue with the ICX-7150-C12P in Lennar homes and the unit has not recovered after repeated resets, please proceed with sending a technician or issuing a replacement unit.

Thank you.

imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

Thank you for your response and the update.

Apologies, but we recommend proceeding with Solution 2: the Software Recovery process.

As per our policy, we cannot approve a replacement for software-related issues or without attempting the recommended troubleshooting steps.

If you encounter any difficulties while following the process, you may consider seeking assistance from a technician. Alternatively, please feel free to reach out to us, we will be happy to guide you through the Software Recovery steps.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. We recommend proceeding with Solution 2: the Software Recovery process.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Basti10

Hi Imran,

I hope you are doing well.

I am following up on the status of my case. As mentioned earlier, I have already completed Solution 1 multiple times over the past week, and the switch remains in the same failure state.

I am unable to proceed with Solution 2 because I do not have access to a laptop to download or run the required recovery software.

Given that this is a known issue affecting Lennar installations and the device has not recovered after repeated reset attempts, please provide an update on the next steps so we can move forward with resolving the issue. If necessary, please arrange for a technician or replacement unit.

Thank you.
Diego