VSZ All access Points showing offline...however network is in tact

Question

I have a Ruckus Virtual SmartZoneHigh Scale with the below:

Controller version: 6.1.2.0.1071Control plane version: 6.1.2.0.1018

Default AP Firmware version: 6.1.2.0.4209

All my access points are showing offline, however, the access points are working.

Any ideas as to what could be causing this?

RuckusWLANPRo · Answer

Hi HB,

This behavior could possibly be related to Elastic Search or one of the associated services being offline.

Could you please check the service status from the vSZ CLI using the following command:

show service

If you notice any services offline, I recommend reaching out to RUCKUS Support for further investigation. Otherwise, you may schedule a maintenance window and perform an Elastic Search reindex operation under debug mode. Before proceeding, it is highly recommended to take a configuration backup and, if the deployment is running on VMware ESXi, consider taking a VM snapshot as an additional precaution.

You may also find the following forum reference helpful:

RUCKUS Forums – “How to monitor ES (Elastic Search) health from controller”
https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Error-For-input-string-quot-quot-when-selecting-an-AP-Zone/td-p/56527/page/2

https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Error-For-input-string-quot-quot-when-selecting-an-AP-Zone/td-p/56527/page/2

If the issue still persists after these checks, I would kindly recommend contacting RUCKUS Support/TAC for further assistance.

Also, please ensure that there is active support coverage for both the controller and the access points, as an active support entitlement is generally required to engage RUCKUS TAC. If needed, you may also reach out to your local partner, RUCKUS SE, or RUCKUS sales representative for assistance.

Hope this helps.

Deep1089 · Answer

Hi HB,

Please verify below points:

* Check if vSZ has sufficient AP license available.
* Check on AP CLI ( get scg) verify, if AP has correct vSZ IP address. Ping vSZ IP address to check connectivity.
* Any recent changes on the internal network( Firewall/ACL ) that may block AP--vSZ communication.

If issue persist, please raise a Support ticket with Ruckus TAC, to investigate further.

Regards

Deepak Kumar

Senior Technical Support Engineer