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ICX7150-c12p/R510x2 Unleashed Issue

JBSR14

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch w/ 2 APs installed at various locations in the house. I've read through several of the previous posts on how to troubleshoot the APs and Switch w/ no luck. We reset everything, downloaded the Unleashed App, went through the Typical Install Steps but the AP doesn't connect with the WiFi and then the App erases all the Manager Info. I see the Configure.me-xxxx available w/ strong signal, I see the switch and that looks fine. However, I'm not able to finish configuring the network.

Any help getting the Switch and APs connected would be appreciated. I've got everything within reach and I'm happy to send pictures/video if needed.

Jay

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Accepted answers

pinky_ruckus

Hello @JBSR14 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have purchased a new Lennar home and trying to set up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Also, please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hello @JBSR14 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have purchased a new Lennar home and trying to set up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Also, please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

JBSR14

Hello Pinky,

Thanks for the info, I've got the Primary running and I'm hoping to add the other AP this weekend. Still need to double check for updates once I get the EQ, for we're good.

Thanks again, I'll let you know if if I have issues with the 2nd AP or updating.

Jay

pinky_ruckus

Hello @JBSR14 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Primary is running.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @JBSR14 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.