I am unable to open session in putty when connected to this switch for my home. Any suggestions? I followed https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483 but can;t get passed D
test
Hi @dtorc001 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Ruckus setup is not working.
Also, I understand that you tried to perform software recovery, however, you are unable to open Putty session.
Could you please share the screenshot once you open the Putty app?
Also, please share a picture of the software recovery cable connections between Switch and laptop.
Once we have the screenshots, we will guide you on how to proceed further.
Thank you again. We appreciate your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @dtorc001 ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Thank you.
Best regards,Pinky Rajendran
RUCKUS Lennar Home Community
