Ruckus Unleashed - invalid password apple devices

Question

Good Morning,

I have a ruckus R500 unleashed system with 6 connected ap. The firmware is 200.0.9.9.608. The problem is with some apple devices (ipad and macbook for now). After that the device connect to the wifi network and user type the wifi password (correctly) the device reply with "invalid password" error. This is does not happen with all ipad or all mackbook, only certain independently by the ios version.
There are specifics setting for solve this problem?

Thanks 
Pierre

huuub · Answer

Disable 802.11w MFP (capable will also give problems)

unknown · Answer

do you apple device connect ok if SSID is open and NO security?

If it does then you must pull AP support file and open a case with Ruckus.

unknown · Answer

Here's my SSID setup, totally basic with as little options set as possible.
Priority tab : defaults
Access Control tab : defaults
Radio Control tab : EVERYTHING enabled, except 'Fast BSS Transition'.

Wireless Client lsolation : check 'Isolate wireless client traffic from other clients on the same AP.'
Sometimes WPA2 has been the only way.

I would also use something like WiFi Explorer (OS X) to make sure the NetGear frequencies (or anything else, for that matter) is not creating interference on the selected Ruckus channels.