Unable to Add Ruckus R670 AP to RUCKUS One Trial Account

tainguyen

Dear RUCKUS Support Team,

I am currently testing a RUCKUS One trial license and facing an issue when trying to add a RUCKUS R670 access point to the cloud.

Current situation:
• RUCKUS One trial license has been successfully activated.
• The R670 access point is powered on, operating in standalone mode, and has normal Internet connectivity.
• However, when I try to add the AP to RUCKUS One using the serial number, the device does not appear online and cannot be onboarded to the cloud.

Request for clarification:
1. What are the supported firmware versions for RUCKUS R670 to be successfully onboarded to RUCKUS One?
2. Does the AP need to run Standalone/Solo (cloud-ready) firmware instead of Unleashed firmware in order to join RUCKUS One?
3. If possible, could you confirm the recommended firmware version for R670 when using RUCKUS One?
4. Are there any specific network requirements (ports, URLs, firewall rules) that must be allowed for the AP to communicate with RUCKUS One?

This information will help us verify whether the issue is related to firmware compatibility or network configuration.

Thank you very much for your support.
I look forward to your guidance.

Ayush_Tripathi

Hello,

1) Could you please share the current firmware version on the AP by running the below CLI command?

#get version

2) Please check and confirm if the AP is pinging the URLs mentioned below.

#device.eu.ruckus.cloud

#device.asia.ruckus.cloud

#device.ruckus.cloud

3) Please try to add the AP in the cloud using the command.

set scg ip device.eu.ruckus.cloud -------->>>>> if your account in EU region.

set scg ip device.asia.ruckus.cloud---------------->> if the account is in Asia region.

set scg ip device.ruckus.cloud ------------------->> if the account is in US region.

4) 

To allow RUCKUS Cloud to function properly, please configure your firewall to allow for outbound connectivity according to the following guidelines:

Outbound HTTPS(TCP 443) from APs and Switches to:

https://ap-registrar.ruckuswireless.com
https://sw-registrar.ruckuswireless.com
https://ocsp.comodoca.com
https://ocsp.entrust.net
https://ruckus.cloud
https://eu.ruckus.cloud
https://asia.ruckus.cloud
https://device.ruckus.cloud
https://device.eu.ruckus.cloud
https://device.asia.ruckus.cloud
https://storage.googleapis.com

Ports:
TCP 443 (HTTPS)-->AP/Switch to Cloud (AP discovery and connection to the cloud)
TCP 22 (SSH)-->AP/Switch initiated to Cloud (Bi-directional persistent connection to cloud for configuration change and firmware update)
UDP 123 (NTP)-->AP/Switch to Cloud (Network time protocol)
TCP 8090, 8099-->AP/Switch to Cloud (Guest/WiSPr/Open WLAN. 
Allow clients to connect to the internet)
TCP 8100, 8111-->AP/Switch to Cloud (Allow clients to browse using proxy user endpoint)