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Ruckus ICX 7150-C12P Stopped working

MikeG

My Ruckus ICX 7150-C12P died on me the other night, I’ve tried everything. New power cord, moving it to a different outlet, when I unplug it and plug it back in the amber lights turn on but that is about it. I tried the reset as well and still cannot figure out what is wrong with it. Should I do an RMA? It hasn’t been working for a few days now. Any assistance would be greatly appreciated.

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MikeG

I appreciate your help! RMA is complete, and the wifi is working. Thank you!

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pinky_ruckus

Hi @MikeG

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS Switch is not working and is looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

MikeG

Hello, I am not too familiar with Google Drive, but I added a video to the link. Please let me know if that worked, Could you please let me know the next steps?

pinky_ruckus

test

imran.sanadi@commscope.com

Hi @MikeG,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

MikeG

Thank you! Information has been sent.

best,