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Facing router issue

gopikrishnaM

My internet password has been changed for my router and now i am not able to connect to my internet always i am getting wrong password please help me reset my password.

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imran.sanadi@commscope.com

Hi @gopikrishnaM

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Wi-Fi password.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know what password is showing as incorrect, is it from Internet Service Provider (ISP) Router Wi-Fi network or Wi-Fi network broadcasting from the RUCKUS Access Points?
Additionally, please try to forget the network once and try again.

Please help me with the requested queries.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gopikrishnaM

It is ruckus router and i have tried clicking forget network and entering the password still same issue.

imran.sanadi@commscope.com

Hi @gopikrishnaM

Thank you for the response and the confirmation.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gopikrishnaM

I ‘m sorry i am not able to attach any photos because I don’t see any option in my mobile but i think internet is working fine only there is an issue with password i guess.

gopikrishnaM

Please let me know if you need anything and please try resolving this issue ASAP we really need our internet back.

imran.sanadi@commscope.com

Hi @gopikrishnaM
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this was working previously with this setup and if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gopikrishnaM

Yes earlier it was same setup and everything was working fine no changes made.

imran.sanadi@commscope.com

Hi @gopikrishnaM

Thank you for the response and the update.

Please share the below details:

1. Can you confirm if if this inquiry is related to a RUCKUS setup in a Lennar Home?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports on which the AP is connected.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community