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I have Downloaded the upgraded software and it doesn't download anything

Nikkilee

Screenshot 2025-11-26 154613.png

When I download the upgrade, nothing downloads its just a notebook document.

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Squozen

Why not just install the update from the Unleashed GUI?

pinky_ruckus

Hi @Nikkilee

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your are looking to download the firmware version software for the Unleashed AP.

May i please know if you are looking to upgrade the AP through the Unleashed website using laptop?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

Kindly go with the recommended version through the local upgrade option and you will be able to upgrade the version to the recommended version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

pinky_ruckus

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Nikkilee

Hello,

I did the upgrade for the AP's with the correct link that was provided. My original message was stating that when downloading the software nothing downloads.

pinky_ruckus

Hello @Nikkilee ,

Thank you for the response.

I understand that you are unable to download the firmware version to upgrade the AP version.

Please use the online upgrade option while upgrading the Accesspoints.

Through the Online upgrade method, the Access Point downloads and installs the update directly from RUCKUS servers.

I would request you to please upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Nikkilee

Screenshot 2025-12-01 145007.png

I used Firefox and the download as you see in the picture is just a document nothing is downloading