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Cannot connect to configure me WiFi for R720 AP

Bryce

Hello,
My house was previously running on 3 ruckus R510 AP’s. I recently bought three R720 AP’s to work with my 2 gig internet. I have unplugged all the R510 AP’s and plugged in just one of the 720 AP’s to my switch along with my router to one of the 12 ports. I see the configure me WiFi pop up. I type in the device S/N for the password. It appears to be trying to connect to the WiFi but never does. The AP currently has the power light solid green and CTL light slow blinking green with no other lights. Can you please advise how I am able to get connected to the configure me WiFi so I can set up my master AP and connect the other two AP’s?

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pinky_ruckus

Hello @Bryce ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to replace the old R510 APs with new R720 APs and facing issues logging in to the Unleashed system to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bryce

Hi Pinky,
I have followed these instructions for setting up the R720 even thought this article references the R510. Is there a different way the R720 should be set up, or is it the same? The area I am getting stuck is after I factory reset the R720 AP, I connect to the configure me WiFi and type in the S/N of the AP as the WiFi password. My device keeps trying to connect to the WiFi but it just keeps showing the loading icon like it is trying to connect. I have tried doing this with all 3 of the R720’s I have (individually), but I am not able to fully connect to the configure me WiFi to complete the setup.

pinky_ruckus

Hello @Bryce ,

Thank you for sharing the response.

In order to assist you further, could you please provide answers to the following queries:

1. Please provide a picture showing the light status and the complete cable connections to all ports on the Switch panel. This will help us assess the current setup accurately.

2. Could you confirm if your Internet Connection from the Internet Service Provider (ISP) is stable and operational? You can verify this by connecting to your local router's Wi-Fi or by using an ethernet cable to connect a laptop/PC directly to the router.

3. Kindly share the light status observed on the Access Points. If any of the lights are illuminated, please capture a picture similar to the provided example.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, include images showing the status of the Access Points.

Before uploading the photos, please log in to your RUCKUS account and proceed with the upload.

Kindly provide the answers to all the queries above, and feel free to reach out if you have any further questions or concerns.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bryce

I am not able to add pictures to my reply, however the switch has the STAT, SYST, PWR lights green along with the 2 ports that my router and AP are connected to. Our AP has a green PWR light with the CTL slow blinking green. I have confirmed the WiFi is working correctly from my router by connecting to it.

pinky_ruckus

Hello @Bryce ,

Thank you for the response.

From the response shared, I understand that the reset was not successfully completed.

Please follow the below steps to complete the reset:

1. Power on the AP and let it boot for 2–3 minutes.

2. Press and hold the RESET button for 10–15 seconds.

3. Release the button only when all LEDs flash simultaneously.

4. Allow the AP another 2 minutes to reboot.

After a successful reset:

* The AP will broadcast a Configure.Me-XXXXXX SSID.

* No password is required to join this network.

Please follow these steps and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bryce

I did that, however there IS a password required to connect. From my research, it seems the WiFi password is the serial number. Once I enter the password, it shows it is attempting to connect, however my phone never connects to the WiFi and it continues to have the loading symbol next to the WiFi. I have tried other devices, and it does the same thing.