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Device will not connect to aps after power outage

Whitshines

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

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pinky_ruckus

Hi @Whitshines ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage.

Also, you have performed reset on the Switch multiple times.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Also, please show the light status on the Access points too.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Songbird52

Hello my ICX-750~C12P is not working properly.
no lead green lights to the ports after 25 resets attempts and waiting 20 minutes after each reset. No luck . No power.

pinky_ruckus

Hello @Whitshines ,

Thank you for the response.

From the response shared, I understand that there is no power on the RUCKUS Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Whitshines

I’m not seeing how to upload an image. I have two access points. Both of them show 0/5 lights on. At the moment my switch is showing the green “PWR” light as green. While every other light is flashing amber

Whitshines

Okay I believe my video was uploaded but like I said the switch is on and there are lights on so the outlet is working just fine. I notice when looking at other issues people are having they all get the same generic responses and so I just want to get past all of those questions here. Yes the outlet works yes I’ve tried restarting it 1,000 times.

pinky_ruckus

Hello @Whitshines ,

Thank you for the response.

From the response you shared, I see that the lights are still blinking on the Switch, which means that the Switch is still stuck in the boot mode.

As the reset was not performed successfully, the only option is to perform Software recovery.

we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Whitshines

Okay I don’t have a windows or Mac book computer I’m also not a tech person? So this is my only option?

pinky_ruckus

Hello @Whitshines ,

Thank you for the response.

I understand that you are unable to perform Software recovery as you do not have Windows or Macbook.

Could you please confirm if you have access to a Windows laptop or if you can arrange a Windows laptop to complete the software recovery process?

The only option is to perform software recovery as the boot image might be corrupted and needs to install them.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Whitshines

No I don’t

Whitshines

Also I’m confused at how I’m supposed to use the computer and follow the steps described on the computer with no internet

Whitshines

Hi I’m messaging again because I haven’t gotten a response. I have my switch hooked up to an hp and I’m confused with what to do as I have no internet connection. I’ve been trying to figure this out for over a month and dedicated my day to it and have sat infront of my computer waiting for a response for an hour. Is there a number to call rather than this chat. I’ve been dragging this communication out for 2 days when this could have been 2 minutes of conversation.