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Heartbeat Loss errors ever since eero router installed

zugzwang

Have 2 R510 APs. Ever since I upgraded to 1GB speed and a new eero 7 pro router Frontier said I needed, now I’m getting Heartbeat Loss errors a couple times per day. Using Unleashed on v200.15. / 15.155.1. Logging in via CAMS which started a few months back.I believe these errors are causing dropped cell phone calls because we are dependent on cell wi-fi assist.They don’t seem to impact watching TV or browsing the internet on laptop. Since eero only has 2 RJ-45 ports I added a TP-Link 4-port switch between eero and Ruckus box. Just got HB loss error while writing this post. TYIA.

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eero

Frontier

laptop hp probook 430 g8

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imran.sanadi@commscope.com

Hi @zugzwang

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We truly appreciate your patience and understanding as we work to resolve the issues you’re experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering a heartbeat loss issue through your RUCKUS Access Points’ Wi-Fi connection.

We apologize for any inconvenience this may have caused and are committed to assisting you promptly.

To help address this issue, please try the steps below:

Unplug the Access Point cables from the RUCKUS Switch ports.
Reconnect them to any other available ports (1–12) on the switch. (Refer to the screenshot below.)
Once done, please check if the heartbeat loss error persists.

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @zugzwang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @zugzwang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @zugzwang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

zugzwang

I replied to your 11-04-2025 04:24 AM post but don't see it now. Will answer again

I disconnected the two R510 AP cables from the switch and then reconnected them to different ports on the switch. A few hours later I got new Heartbeat Loss errors. My wife thinks her cell service is worse since I changed the ports--we are dependent on wi-fi assist for our cell phones because we live next to a mountain. TYIA.

imran.sanadi@commscope.com

Hi @zugzwang

Thank you for your response and the update.

Could you please follow the steps mentioned in my previous message regarding upgrading Unleashed, rebooting the ISP router, and reinstalling the app? Once completed, kindly share the outcomes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

zugzwang

So, I rebooted my eero router and then deleted/reinstalled the Unleashed app. And checked to make sure Unleashed was the latest version. Shortly thereafter, I got a new Heartbeat Loss error, see attached. Heartbeat Loss errors.jpg