nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not Able to Connect Putty

tmrajesh

I recently changed my Ruckus device and switched my network provider from CenturyLink to Xfinity. Since then, I’ve been unable to connect to the Ruckus device using PuTTY.

The Switch IP address is showing as 10.0.0.114. When I use it in the Telnet Host name, it does not allow me to open PuTTY.

Could you please advise on how to resolve this issue?

Find more posts tagged with

Accepted answers

All comments

pinky_ruckus

Hello @tmrajesh ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to access the putty using the Switch Ip address

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Please let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @tmrajesh ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

tmrajesh

Sorry for the late reply.

No, I couldn't connect with the web browser as well.

pinky_ruckus

Hello @tmrajesh ,

Thank you for the response.

I would request you to please perform .an IP scan and share the screenshot of the results.

Also, please use the IP address to login to the browser and share the screenshot of the error message..

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

tmrajesh

Hello Pinky,

My Internet provider asked me to change the router. I will change and give you the update by next week. Thanks.

Rajesh

tmrajesh

Hello Imran,

Thanks for the follow-up. I am still waiting for the new router from the service provider. Once It's done, I will check and get back to you. Thanks again.

Regards

Rajesh

imran.sanadi@commscope.com

Hi @tmrajesh

Greetings!

Thank you for your response and the update.

Sure. Please keep us informed on the status of the issue. If it gets resolved or if you require further assistance, just let us know, we are here to help.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @tmrajesh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @tmrajesh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support