Device Access Policy not working

Question

Have tried to setup a Device Access Policy on a Wifi that utilizes Radius using 802.11x with WPA2/WPA3 encryption to block iOS or Android devices.

I have setup a policy Allowing All and denying Android and iOS..

I have setup a policy Deny All and allowing Windows and MacOS.

In both instances when I apply the policy to the WiFi it kicks everyone off and won't allow anyone to authenticate to the WiFi.

Any ideas on where to go from here?

Mayank · Answer

Hi Aeidson,

For verification purposes, could you please test the scenario on firmware version 200.17 to confirm whether the issue is firmware-specific? Kindly share the results once the testing is completed.

Thank you for your assistance.

Best regards,
Mayank

aeidson · Answer

This is happening for all 16 APs, we are on firmware 200.18.7.1.302

We are using Windows NPS and the Ruckus Unleashed Console shows WPA2/WPA3 there is no option for -Enterprise on either one.

the log is just showing disconnects for the end points when looking at them. No information about connection attempts or messages showing anytype of failure.

aeidson · Answer

This is happening on all 16 APs, and they are all on firmware 200.18.7.1.302

We are using Windows NPS.

When the policy is put into place it kicks every users off all APs that are part of that WiFi network at the time. It also will not allow access to the network and the logs just show the Endpoints leaving the Wifi.. no connection details of any kind or any other messages.

This happens for Windows, Mac, iOS, and Android devices that were on WiFi network when the policy was applied. Removing it was the only way to get any device to connect.