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Ruckus Switch - Intermittent Wifi

HelpMePlease

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

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HelpMePlease

As some additional information, it looks like my Switch is running SPS08080D. Is this considered old? If I upgrade this to version SPS08095G do you think my issues will be resolved?

imran.sanadi@commscope.com

Hi @HelpMePlease

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Please share the outputs of the mentioned CLI commands.

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please note that version 8080d is an older non-UFI release. We recommend upgrading your Switch to the latest supported version for improved stability and performance. You can follow the step-by-step upgrade process outlined in the RUCKUS Lennar Knowledge Base article below:

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Kindly assist with the queries mentioned above. If you have any further questions or concerns, please don’t hesitate to reach out.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @HelpMePlease

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

HelpMePlease

Hi Imran,

I just tried flashing the new UFI to the Switch and I made it all the way to step H3 where I had to "write memory" but I received an error message that stated "There is no startup config file, unable to save legacy config". I then tried the next step to boot system flash primary and the connection was broken so I am not sure if it worked. See pictures for the code after I input the commands above. At this point, what would be my next step? Do I try re-flashing the UFI? Also - what wifi should my PC be connected to? Should it be on a wifi other than that of my Ruckus/WAP?

As for the Switch panel, everything is plugged in appropriately and in the row with the 6 ports on top. No amber lights - all green - STAT, SYST, PWR. All others are not illuminated.

imran.sanadi@commscope.com

Hi @HelpMePlease

I hope this message finds you well.

Thank you for your communication and for acknowledging the error at the 'write memory' command. We greatly appreciate your continued engagement.

As your Switch now has 08080f version and from here, transition to version 08.0.95g, we have introduced an upgrade tool tailored to ensure a seamless process from 08080f and onward versions. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

HelpMePlease

Hi Imran,

Thank you so much for your fast response. I actually do not have access to the admin account/password for my device - I haven't since day 1 and have always had to use the Telnet option when performing these updates. Will that be an issue? I have tried every combination for the admin account but nothing worked - any idea? If I cannot use the tool because of this hurdle, please let me know next steps. Also - I see that only the primary partition is upgraded to the 08080f - is that fine?

Thank you

HelpMePlease

Hi Imran,

I went ahead and found some information on resetting the admin account however when I followed the instructions below, it said the key was generated but then when I input the code "aaa authentication login default local nothing happened. I tried logging in with the reset credentials and it did not work. I then tried repeating the steps below and it says "Key already exists. Please zeroize it". Any idea?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-reset-the-ICX-7150-C12P-Switch-login-credentials-username/m-p/72724/thread-id/15176

imran.sanadi@commscope.com

Hi @HelpMePlease

Thank you for the response and the update.

When you get 'Key already exist. Please zeroize it'. Enter the command below, and repeat the reset steps once again.

Command:

enable

configure terminal

crypto key zeroize rsa

Then follow the commands below:

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Once done, you can check the reset credentials and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

HelpMePlease

I was able to finally reset admin password, and I tried flashing the UFI via the tool, however it appears something happened. See attached images. Now my WAP's are not showing up at all and I cannot access internet via the Switch.

imran.sanadi@commscope.com

Hi @HelpMePlease

Greetings!!!

Thank you for the response and the update.

Could you please now check the Switch version from the CLI?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

HelpMePlease

The WAPs finally came back after around 30 minutes, however, the tool never said that the upgrade was complete and now the tool is not detecting any device version. Also important to point out that the admin password that I reset no longer works - what should be done? Re-do the reset?

Please let me know what the next steps would be to verify that the Switch is working properly now with the correct UFI.

HelpMePlease

It looks like the Switch version is updated, but i noticed that this line of code is different from the example in the other thread. Is this an issue or is this okay?

Also - not sure if you saw my other post about the admin password resetting/not working - please advise.

imran.sanadi@commscope.com

Hi @HelpMePlease

Thank you for your response and the update.

Yes, you can monitor the internet connectivity.

Please use the following commands to copy the same code:

enable

copy flash flash secondary

write memory

You can also refer to the RUCKUS Lennar Self-Help Knowledge Base article below for the default username and password:

/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support