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Link to resolution

Smnnug

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Product-stop-working-after-power-outage/m-p/109832/emcs_t/S2h8ZW1haWx8YWNjZXB0X2FzX3NvbHV0aW9uX3JlbWluZGVyfE1HNFhQVEVVTDVLUFBOfDEwOTgzMnxPVEhFUlN8aEs#M29404

Serial Number FEK3208P0AW

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pinky_ruckus

Hi @Smnnug

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Switch is not turning on and the device should be replaced.

To initiate the replacement process, please complete the form with the necessary shipping information.

Kindly confirm the shipping address if you would like to proceed with the RMA.

Apartment name and number :

Street :

City :

State/Province :

Country :

Zip/Postal Code:

Attention Name:

Attention Phone:

Attention Email :

Please feel free to contact us if you have any further concerns regarding the same.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @Smnnug ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Smnnug

Address: 7764 NW Greenspring street Port Saint Lucie Florida 34987.
Name: Simon Nugent
Email: smnnug@aol.com
Phone number: 754 423 1332

pinky_ruckus

Hello @Smnnug ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Smnnug ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hi @Smnnug ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community