nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Wifi Network Name

Chief187

Hi, The local cable company disconnected my Ruckus 7150 claiming it was causing problems with my Arris modem/router. Now I need to reset everything. When I name the access points after the factory reset, should I use a different name than my wifi network and if so, once everything is rebooted, what network name should I connect all of my devices to. I don't want to confuse my devices or network

Find more posts tagged with

Accepted answers

Chief187

I appreciate all of the information. But I’ve given up and pulled the plug on the Ruckus

All comments

pinky_ruckus

Hi @Chief187 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your cable provider removed Ruckus Switch as it was causing issues.

Could you please briefly elaborate the issues you were facing with your RUCKUS Switch?

Also, could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Chief187

There WAS an outage before had to call the internet provider about a slow connection. When I first set up the Ruckus network, I named it the same as my existing Wi-Fi network before adding the Ruckus access points. I have already performed a reset on the switch point and I only have the first floor access point connected. I have NOT done a factory reset on the access point yet. I have two access points and have only connected one in anticipation of the factory reset. The switch is NOT connected to my modem/router at this time. The second green light from the right is solid green and the light on the far right is blinking green

pinky_ruckus

test

pinky_ruckus

Hello @Chief187 ,

Thank you for the response.

I understand that you have removed the Switch from the setup.

Please connect the modem to one of the 12 ports on the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Chief187

Thanks for getting back to me. I intend to connect the switch to the modem, but what I really need help with is naming the unleashed access point after the factory reset of the access point. I already have a a Wi-Fi active in my home.

Chief187

Just to point out, I managed to set this up four years ago when we moved in and have never had such problems. I don't know why it will not accept the passwords I created.

pinky_ruckus

Hi @Chief187 ,

Thank you for the response and the information you shared.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Chief187

The orange Ethernet cable is from the modem. The next white cable is the first floor AP and the second one is the second floor AP. The light configuration on the second pic is from the AP

pinky_ruckus

Hello @Chief187 ,

Thank you for the response.

May i Please know if you have connected both the APs while performing the factory reset on the AP?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Chief187

I only had the primary AP connected during the factory reset. That’s what I always believed was the correct step. Only after the factory reset of the primary AP is when I connected the second floor AP

Chief187

I appreciate all of the information. But I’ve given up and pulled the plug on the Ruckus

pinky_ruckus

Thank you for the response.

Apologies for the inconvenience caused.

I would request you to please create a new Wireless SSID with a new name to it.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

/kb/articles/13-guidelines-on-creating-a-wireless-lan-wlan-service-set-identifier-ssid-with-ruckus-unleashed.

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community