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7731 bridge webserver stopping and starting in log file

unknown

Is anyone else seeing the webserver stopping and starting a lot on their 7731 radios? It's very frustrating because I have to re-authenticate in the webGUI each time. Software 9.2.0.0.168.

12 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [stopped] (0.034)

Sep 2 00:41:13 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [started] (0.401)

Sep 2 00:45:12 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [stopped] (0.038)

Sep 2 00:45:13 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [started] (0.470)

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keith_redfield

This sounds like the daemon is crashing for some reason. Best course of action is to open a support case. https://support.ruckuswireless.com/co...

unknown

Yes, exact same issue. I opened a case with Ruckus, they had me re-install 9.2.00.168, but the issue continued. RMA issued for both devices (root & non-root). Seems very odd to me that the issue occurs with both of them.

I hope to get the replacements up this week.

I'd be curious to hear how your issue was resolved.

Thanks,

Todd

unknown

I never bothered to open a case as it's happening on probably 80% of our gear. It does't effect the operation of the radios and an RMA of all our radios would not be financially viable. I never noticed it happening on 9.0 firmwares.

We just get good at remembering the passwords to the radios 🙂

keith_redfield

You might be seeing this issue (ER-588) which is addressed in the just-released 9.2.0.0.169 release.

https://support.ruckuswireless.com/do...

unknown

Lovely! I'll give it a go Keith. 🙂

unknown

"Corrected too-frequent GUI resets (ID ER-588)

Added memory reserved for GUI application to allow the GUI to operate normally

for extended periods of time."

That makes a lot of sense. I hope that resolves the issue as these bridges seem pretty stable otherwise.

unknown

I upgraded my 7731 pair today.

The internal web servers responsiveness is way faster... very responsive.

And moving around within the web interface for 10+ minutes I'm happy to say that I've yet to experience a random log out, aka web server stop.

Issue is completely resolved.

unknown

Just to follow-up, this firmware also fixed the issues on our radios.

keith_redfield

Excellent, thx Matt!