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Ruckus ports stopped working

Moran1116

Hello,
The ports seemed to have stopped working. They have amber lights. No power to wireless access points. Have tried rebooting several times.

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Accepted answers

Moran1116

We have received a replacement and now everything is working.

Thank you,
Sara

All comments

Smiley

Hi Moran1116,

Thank you for reaching out to us.

Please help us with the below details:

What is the exact model of the affected switch?

Are all ports affected, or only the ones where Access Points are connected?

Are only PoE devices impacted, or are non-PoE devices also not working on the switch?

Have you tried swapping the ports, cables, or devices to isolate the issue?

If the issue appears to be related to PoE, please help us by sharing the outputs of the following commands from the affected switch.

show logging
show inline power
show inline power detail.
show inline power debug-info
show version
show interface brief

Moran1116

ICX 7150-C12P
Only access points are affected.
Only PoE devices affected.
Could not isolate the issue by swapping cables and ports.
We cannot log into the Ruckus Unleashed app.

Mayank

Hi Moran1116,

Thank you for posting your query!

I understand that only PoE devices (Access Points) are affected. The ports show amber lights (indicating a link but no PoE). Reboots do not help, and data devices (non-PoE) are functioning fine. It appears that the Access Points have lost power, and you cannot reach Unleashed.

These symptoms point towards a failure in the PoE subsystem on the switch, rather than an issue with cabling or Unleashed.

Here are some troubleshooting steps for your reference:

**Step 1:** If you still have CLI access (even via a console cable), use the following commands to check for power allocation and the operational state of PoE:

- `show inline power`

- `show inline power detail`

**Step 2:** Check the Power Supply. You can confirm the PSU health using the command:

- `show chassis`

**Step 3:** Try restarting the PoE service on the affected ports with the following commands:

```

interface ethernet x/x/x

no inline power

inline power

```

**Step 4:** For further isolation, consider powering the Access Points with PoE injectors or external adapters to restore Wi-Fi.

**Step 5:** Check if the PoE firmware version is showing as zero. If it is, we can attempt an upgrade to the recommended code.

If the issue persists after these steps, please log a ticket using the following link, and we will assist you with the RMA process:

https://support.ruckuswireless.com/contact-us

I hope this information helps you. Please feel free to reach out if you have any concerns.

Note: You can mark this post as an "Accepted Solution" if it addresses your query.

Best regards!

Thanks

Mayank

imran.sanadi@commscope.com

Hi @Moran1116

Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Moran1116

Yes this is a Lennar home ruckus set up.

imran.sanadi@commscope.com

Hi @Moran1116

Thank you for your confirmation and for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Switch ports.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Moran1116

show inline power detail.jpg show chassis.jpg show inline powerdebug info 2.jpg