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ICX 7150-C12P ethernet switch is not powering on.

bjrobinson08

I have a Lennar home. Our Ethernet switch is not working properly. I have tested the outlet and it has 120VAC power. The unit does not have any lights on it. The status button does not provide any help, again no lights. When I unplug and plug the unit back in, it lights up briefly for a moment. It seems that the switch cannot hold power.

Please advise.

Model: ICX 7150-C12P

S/N: ***********

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imran.sanadi@commscope.com

Hi @bjrobinson08

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend attempting a physical factory reset multiple times, as detailed in the RUCKUS Lennar Knowledge Base self-help article and video available at the link below:

/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch

Please let me know the outcome once you’ve tried this.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

bjrobinson08

I tried to reset the ethernet switch and I have the same results. I also tested the outlet and it is working properly. See attached picture.

imran.sanadi@commscope.com

Hi @bjrobinson08

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

bjrobinson08

I cannot share a video. I can take as many photos as you need. The switch is clearly not working no status lights on at all. Reset does not work. Please advise.

imran.sanadi@commscope.com

Hi @bjrobinson08

Thank you for your response.

Apologies, but as part of our process, we require a video recorded in the same manner as shown in the example videos provided in the Google Drive link shared in my previous post.

Kindly record and upload the video accordingly, as we will not be able to proceed further without it.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support