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Re: Entire Ruckus System Stopped Working After Power Outage

waanrekr007

Hi Team,

am too having the same issue, "Entire Ruckus System Stopped Working After Power Outage". I tried all the possible options found online.. no luck 😞

1. did a hard reset with turning off the device with pin insert

2. also tried to configure connecting type c cable to RUCKUS device through laptop and

setenv -f ipaddr 192.168.1.175
setenv netmask 255.255.255.0
setenv gatewayip 192.168.1.1
setenv serverip 192.168.1.18
setenv image_name SPS08060a.bin
saveenv

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pinky_ruckus

Hi @waanrekr007 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

willjiok

Power cycle the main switch and APs completely (unplug 30 seconds)
Re-flash firmware via TFTP if you have access
Check if DHCP is handing out IPs after reset
Confirm cable and port integrity (Type-C or Ethernet)
then test the internet by visiting happymoodhub

pinky_ruckus

Hello @waanrekr007 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Bled4d

I am having the same issue as him. I have tried resetting my system and it is still not working as well. The signal is very weak and in some rooms there is no signal at all.

pinky_ruckus

Hello @Bled4d ,

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @waanrekr007 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @waanrekr007 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hi @waanrekr007 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community