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Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this?

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imran.sanadi@commscope.com

Hi @gmaha2121

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gmaha2121

Hello Imran,

I've uploaded the pictures that you've requested in my account.

Best,

Ranjana

gmaha2121

Hi Imran,

Can you please kindly confirm if you've received the requested pictures? Appreciate your assistance regarding this issue, our Ruckus connection has not worked for a very long time and this experience has been daunting.

Best,

Ranjana

imran.sanadi@commscope.com

Hi @gmaha2121

Greetings!!!

Apologies, I am unable to see any of your images. could you please resend them?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gmaha2121

There's another one but it's saying the file size is too large to upload instead of red that one is green and located downstairs.

imran.sanadi@commscope.com

Hi @gmaha2121

Thank you for your response and the information.

Based on the picture you shared, it appears that the orange cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection. Also, change the Blue Ethernet cable to any available 1 in-12 ports.

A close up of a computer AI-generated content may be incorrect.

A close up of a network switch AI-generated content may be incorrect.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gmaha2121

Good morning, Imran,

Thank you for following up! We followed the guidance that you provided but we're still seeing amber lights on both of the routers. Trying to load pictures but no longer have the option to do so.