Tried resetting the ruckus 7150 and stuck still. Tried to reset with software and would not work.
Hi @Cjessee ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Ruckus setup is not working and are facing intermittent connection issues .
Could you please let us know the answers to the below queries to assist you better?
1. Was there any power outage since you started facing the issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
7150 has yellow and green light. Both WAP upstairs and downstairs have nothing. The system has not worked since we moved into our home a couple weeks ago. I have tried to hard reset but it’s stuck. Tried to do the software process but ruckus would not connect
We have two connect points one on main level and other on 2nd level of home. The ruckus has the amber and green light. The other two access points have no lights as shown in the picture. Hard reset has not worked. Attempted software but ruckus would not connect. This has not worked since we moved into our home a couple weeks ago.
See pictures attached in thread. I have amber and green lights. It’s stuck in reboot.
Thank you for the response.
From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Hello thanks for the reply. I have tried the hard reset. The lights have been flashing between amber off and on since the reset. I have followed the forum and also tried a software instructions on the forum but that did not work. The ruckus 7150 we have I believe is faulty. Please help me with starting and RMA and replacement.
