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Ruckus ICX-7150 and AP installer in Charlotte NC area

arwheeler

I am looking for an installer to reset my switch and AP points to start to work again, I've tried though the back and forth email and board, but know when I need to tap out and ask for help. Please let me know if you have any certified installers in the area.

Thankyou

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pinky_ruckus

Hello @arwheeler ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received your replacement Switch and are looking for assistance with your RUCKUS setup.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @arwheeler ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Bradley

I do, but it does not seem to matter. It's just forum and you're on your own. Lennar home and simply told to figure it out. I can't

spirit0002

I am in the same situation. My Ruckus has not been working properly for almost a year now. Whatever is happening is beyond the scope of these forms. I am about to throw the AP’s and switch in the trash and put Eero’s back up. This is beyond frustrating

pinky_ruckus

Hello @Bradley @spirit0002

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If there are any issues with the hardware, we are happy to replace the device for you.

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @arwheeler ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @arwheeler ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hi @arwheeler ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community