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No power -flashing amber lights

Nord

Hi, I have the Ruckus ICX 7150-C12P. My power went out last night and is now back. The access points however are still showing no power. All of the lights are off. the switch is showing power with both green and amber lights flashing. I have reset/unplugged 30 times etc but the access points still showing no power. The lights just keep flashing amber. Hoping there is a support number as I don’t want to do a system reboot. I have tried before on a comp and it didn’t work. More than happy to pay a service tech.

hoping for some help

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Accepted answers

imran.sanadi@commscope.com

Hi @Nord

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @Nord

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As multiple hard resets have not resolved the issue with the Switch, the next recommended step is to perform a Software Recovery to restore the device to its normal operational state.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the Software Recovery process:
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Kindly note that, effective November 2022, RUCKUS Support for Lennar Homes customers is no longer available via phone, email, or remote sessions. Support is now provided exclusively through this community forum on a best-effort basis.

If you encounter any difficulties during the recovery process, please don't hesitate to reach out. I’ll be happy to assist you. If nothing works, we will check for a replacement.

Thank you for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord

Hi,

sorry for the delayed reply. I have tried doing the reset with a computer and have no such luck in getting it to work. What other options are available?

imran.sanadi@commscope.com

Hi @Nord

Greetings!

Thank you for your response and the update.

To assist you further, could you please confirm the steps you’ve taken so far and let me know where exactly you’re encountering the issue? If possible, kindly share relevant screenshots as well.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord

Hi, I have done the hard reset about 100 times. I tried the software reboot but it doesn’t even work on my computers.

Nord

Is there someone that I can pay to come out? It’s been a week without the router working and this happens every time power gets turned off.m I.e at least 2x per year. I have talked to

many and they have said the hardware should not fail every time this happens

imran.sanadi@commscope.com

Hi @Nord

Thank you for your response and the update.

Could you please share a photo showing the software recovery cable connections between the RUCKUS Switch and your laptop?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord

Hi,

It will not let me add pictures to this....Please advise. Also, is there paid support available, per my question.

Thanks

Dan