My ruckus will not power on. Tried reset nothing completely dead. Need replacement
Hi @Tandre ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand that your Ruckus Switch is not turning on and you are looking for the replacement of your Switch.
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @Tandre ,
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Yes I will be sending video
Can not upload videos
Yes unable to load video through link provided
Thank you for your response.
I understand that you are unable to upload the videos to the Google Drive link shared earlier.
Please try logging into your Gmail account and upload the videos again.
If it still doesn’t work, you can upload the videos to your own Google Drive and share the link with us.
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
RUCKUS Lennar Home Community
Video has been uploaded
Greetings of the day!!!
Thank you for sharing the requested PICTURES and a VIDEO.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Video has been uploaded. I have not seen a response in 4 days
