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Not computing to devices inside the home

Mogonzalez80

My ruckus has stopped working and connecting to

the AP’s of the home and I have reset it and I can’t access the IP address to see what is going on like I was able to back in February when I had issues with it and now it has caused me to have VPN issues with work so I needed to get back to frontier’s network for WiFi to allow me to get back working but now my tv’s and devices don’t reflect the network created within ruckus so now nothing seems to be working

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imran.sanadi@commscope.com

Hi @Mogonzalez80

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the requested details, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Mogonzalez80

this is the access point that has Amber lights and the ruckus has all green lights

it was working up until today there was no power outage or service disruption that should have caused this to now stop working

imran.sanadi@commscope.com

Hi @Mogonzalez80

Thank you for your response and the update.

Based on the pictures you shared, the LED status of both the RUCKUS Switch and Access Point appears to be normal.

As a next step, please try unplugging the Ethernet cables from their current Switch ports and reconnecting them to any of the other available ports (1 through 12). After doing so, allow a few moments and check if the devices begin functioning as expected.
(Refer to the screenshot below for guidance.)

Please let me know the outcome once you've tried this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Mogonzalez80

The access points are supposed to be ambered color and not green? Because before this it wasn’t an amber color before it was green but I will try and see if I switch the Ethernet ports to another port and see if that helps