Some of my devices are not connecting to my Ruckus (ICX 7150-C12P). This seems to happen intermittently and randomly. Nothing has changed at home. Please help. Thank you!
Hi @JC
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering intermittent internet connectivity.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
The symptoms you explained are related to the Router Code on the RUCKUS Switch, which happens after a brief power outage or power spikes.
To check and fix this issue, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article below.
/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli
Let me know how it goes, and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Hello Imran,
I followed all of the instructions yesterday. After the Router#show flash command, I saw there was a "SPR" under the compressed sec code size line. I completed the fix ending with "Router#boot system flash secondary yes" command. This restarted Ruckus. I also restarted my AT&T modem. It seemed to work fine yesterday after doing all of this.
BUT the same random, intermittent dropping off of devices from the WiFi started again today!
Do I need a Ruckus device? How can I definitively resolve this? Thank you
Thank you for your response and the update.
Could you please provide the Command Line Interface (CLI) outputs for the following commands:
enable
show version
show flash
show inline power
show inline power detail
show interface brief
Additionally, kindly share a picture of the RUCKUS ICX-7150-C12P Switch that clearly shows the LED status indicators and cable connections (please refer to the screenshot below for guidance).
Please help me with the Above queries and let me know if you have any questions or need further clarification.
Thank you once again for your patience and understanding.
Here is the info you requested:
????telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Secondary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018
HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3816Q1S1
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c
telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1248612352
telnet@ICX7150-C12 Switch#show inline power
Power Capacity: Total is 124000 mWatts. Current Free is 62400 mWatts.
Power Allocations: Requests Honored 13 times
Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3300 15400 802.3af Class 3 3 n/a
1/1/2 On On 3500 15400 802.3af Class 3 3 n/a
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On On 3500 15400 802.3af Class 3 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On On 3800 15400 802.3af n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
Total 14100 61600
telnet@ICX7150-C12 Switch#show inline power detail
Power Supply Data On unit 1:
++++++++++++++++++
Power Supply Data:
Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts
POE Details Info. On Unit 1 :
General PoE Data:
+++++++++++++++++
telnet@ICX7150-C12 Switch#show interface brief
Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 d4c1.9e98.a35e
1/1/2 Up Forward Full 1G None No 1 0 d4c1.9e98.a35f
1/1/3 Up Forward Full 1G None No 1 0 d4c1.9e98.a360
1/1/4 Up Forward Full 1G None No 1 0 d4c1.9e98.a361
1/1/5 Down None None None None No 1 0 d4c1.9e98.a362
1/1/6 Down None None None None No 1 0 d4c1.9e98.a363
1/1/7 Up Forward Half 10M None No 1 0 d4c1.9e98.a364
1/1/8 Up Forward Full 100M None No 1 0 d4c1.9e98.a365
1/1/9 Down None None None None No 1 0 d4c1.9e98.a366
1/1/10 Up Forward Full 100M None No 1 0 d4c1.9e98.a367
1/1/11 Down None None None None No 1 0 d4c1.9e98.a368
1/1/12 Up Forward Full 100M None No 1 0 d4c1.9e98.a369
1/2/1 Down None None None None No 1 0 d4c1.9e98.a36b
1/2/2 Down None None None None No 1 0 d4c1.9e98.a36c
1/3/1 Down None None None None No 1 0 d4c1.9e98.a36d
1/3/2 Down None None None None No 1 0 d4c1.9e98.a36e
mgmt1 Down None None None None No None 0 d4c1.9e98.a35e
