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Legacy email account password reset

Viper

The Ruckus unleashed app is giving me an error stating the AP firmware is outdated after I entered credentials and doesn't let me access the portal. It appears that I have to gain access to the portal to update the firmware so I used a computer and was able to gain access through https://unleashed.ruckuswireless.com/ however it doesn't show any networks. It has been awhile since I used the app and portal so I'm assuming I have to import from a legacy email since I received the OTP via an email. However, I can't remember the password for the import prompt and there is no "forgot password" option.

How do I get my networks back if I can't import a legacy and the app doesn't let me login because of a firmware update? I don't think this is a factory reset scenario since I have the admin login information.

Secondly, the whole reason for this was is because I was trying to find out what speeds the access points support as I'm upgrading to 2 gig internet. Is there a way I can find out that information?

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imran.sanadi@commscope.com

Hi @Viper

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with logging to the RUCKUS Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try logging in using the default credentials provided in the RUCKUS Lennar Knowledge Base article linked below:
/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

Additionally, please note that the RUCKUS R510 Access Points support speeds of up to 1.2 Gbps.

Let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Viper

Hi Imran,

I have the credentials referenced in the article and I was able to access the portal using them. Once I was logged in, I noticed none of my networks were displaying. I thought maybe I need to import to get them to show, if not let me know. However, the import is asking for a password that I'm assuming is different than the default as it is associated with my email not user name. I don't know what that password is and there is no forgot password link.

Secondary, I can't access the portal through the app because the AP firmware is out of date. Once we figure out why the networks are not showing will I be able to update through the online portal so I can use the app?

imran.sanadi@commscope.com

Hi @Viper

Greetings!!!

Thank you for the response and the update.

You can check the existing Wi-Fi/WLAN Password following the steps below.

Please browse and log in to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Check/Change the password

(Please refer to the screenshots below)

You may also create a new Wi-Fi network as described in the mentioned RUCKUS Lennar Knowledge Base self-help article below:

/kb/articles/13-guidelines-on-creating-a-wireless-lan-wlan-service-set-identifier-ssid-with-ruckus-unleashed

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Viper

What website are you referring to when you say login? I can login to post to these forums but I don't see what you are showing in the screenshots. If I login to the poral via https://unleashed.ruckuswireless.com/ I don't see the screens you are showing either. Again when I login to Ruckus from a computer I don't see any networks and I can't login through the app because it says I need to update the AP firmware.

Viper

so apparently there are two unleashed.ruckuswireless sites, I was able to find the one you are referencing. However, I'm now running into another problem when I click on "administer" and "upgrade" it says there is "no available versions" and the "reload" doesn't work. I also noticed that under "system" in shows blank fields for everything but I can see a system name at the top of the page. I can see the networks that I created now though.