Issues with my Ruckus after outage

Obrisita809

We experienced a power outage, and since then, the Ruckus device has been unable to connect. The device displays an amber light in the system and a green light in power. All the access points are turned off. I’ve attempted all the steps provided in this forum, but unfortunately, I haven’t been able to resolve the issue. Any assistance would be greatly appreciated.

imran.sanadi@commscope.com

Hi @Obrisita809 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are experiencing issues with the RUCKUS ICX-7150-C12P Switch displaying an orange SYST LED.

We sincerely apologize for any inconvenience this may have caused and are committed to assisting you promptly.

As an initial step, please attempt a hard reset using a paper clip by pressing the reset button multiple times (30–40 presses). If the issue persists, the next recommended step is to perform a software recovery on the switch.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the recovery process:
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please let us know the outcome once you've followed the steps.

Thank you again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support