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Ruckus ICX 7150 not powering on after troubleshooting

keneof

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on.

I have gone through the forum trouble shooting steps. I have reset power on the device 10-15 times.

I have tested and confirmed that the power outlet it is plugged in is working.

I have also tried replacing with a different power cable that is known to be working but nothing.

The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Please help.

Thanks, Kene.

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pinky_ruckus

Hi @keneof ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch ICX-7150 is not turning on even after a reset and connecting to a power outlet .

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

keneof

I have uploaded 3 photos and 1 video to the link just a few moments ago.

They clearly indicate the complication involving the switch.

For some reason when I clicked reply the website made me create another username so now it says keneof1. I'm the same keneof user.

Please let me know any next steps to resolve thanks.

Kene

pinky_ruckus

Hello @keneof1 ,

Thank you for the response.

I have reviewed the Google Drive link you shared.

However, upon checking, I did not find any videos available in the link.

Kindly re-upload the videos so we can proceed with assisting you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

keneof

I uploaded the files again hopefully you can see them.

pinky_ruckus

Hi @keneof1 ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

keneof

I received and installed the replacement today, thanks for you help with this. Much appreciated.

Kene

pinky_ruckus

Hello @keneof1 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, you received the replacement device and is working fine.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

keneof

accepted solutions