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Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached).

Can someone help me with next steps? I was never connected to the network before resetting because it required the previous owner's login credentials. Appreciate any advice you can give.

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pinky_ruckus

Hello @wehttam77 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have purchased a new Lennar home and trying to set up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

wehttam77

This is not a new home. Like I said in my original post this is a 2018 home. I am the second owner and am trying to gain access to the system but the app is telling me the R510 AP is no longer supported and needs to be upgraded. The problem is I don’t have access to the platform to perform the upgrade. The AP is in reboot phase with CTL light blinking green waiting to connect.

See original post for more info. Any help is appreciated.

pinky_ruckus

Hello @wehttam77 ,

Thank you for the response.

I would request you to please upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

If the login password does not work, we will need to perform a factory reset on your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID.

For detailed instructions on the factory reset process for the RUCKUS R510/R310 Access Points, please refer to the Factory reset process of the RUCKUS R510 Access Points for Lennar Home users Knowledge Base self-help article.

Once you login to the AP through web browser, please upgrade the AP to the recommended version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

After upgrading all Access Points, uninstall the current Unleashed application on your mobile phone and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

pinky_ruckus

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

wehttam77

Thank you for the follow up. I have not yet had a chance to follow the procedures you suggested; however, I should mention that I’ve already factory reset the master AP Does that affect my ability to perform an upgrade?

Per my original post, the phone app no longer recognizes the AP model.

I’m hoping to dig back into the issue next week.

pinky_ruckus

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.