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No power to Ruckus Switch (ICX7150-C12P)

2San3Cts

All of a sudden there is no power to the Ruckus swtich and all devices connected to it stopped working. I tried connecting to other power points. Did not work. Tried reseting as per manual, still did not work. I have raised a case and support team asked me to post it here. Pls support. Pls let me know if you need more information.

Thanks,

Sanjoy

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imran.sanadi@commscope.com

Hi @2San3Cts

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch with no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

2San3Cts

Please find attached the photos. There is no light when power is on.

imran.sanadi@commscope.com

Hi @2San3Cts

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your RUCKUS ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

2San3Cts

Hi Imran,

Pls find the uploaded video below.

https://drive.google.com/file/d/1coksnDHPz3N-DWreFSxDw6A2-Um6nCAU/view?usp=drivesdk

Would appreciate if we get a solution asap. Its down almost for a month now and any devices are down including door bell. Pls support.

Thanks,

Sanjoy

2San3Cts

Hi Team,

I have received the replacement unit but it looks defective. Covers are loose and started making some noise when connected to the power. Post that it stopped making sound and light came on. One Green and one yellow. But it does not work when I connect the network cables at the ethernet ports. Neither the doorbell nor access point works. Please let me know on the next step.

Thanks,
Sanjoy