Bought a home that came with 3 Ruckus Wifi Extenders.
I do not have the password nor do i have access to the previous owners unfortunately.
is there a way to reset the password?
I'm also in the situation. Can somebody help?
Hi @ctang2277
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are trying to set up the RUCKUS devices in your recently moved Lennar Home.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Please try to follow the mentioned RUCKUS Lennar Knowledge Base self-help article on how to set up and configure the RUCKUS devices.
/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines
Please keep me updated on how it goes.
Thank you again for your patience.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
Hi @Palani Greetings!!!
Thank you for contacting the RUCKUS Community forums.
As this case was raised by @ctang2277 please raise a new post with the detailed description of the issue on RUCKUS Lennar Support
Thank you again for your understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
is there a way that you can call me to walk me through this?
I believe i reset one of the Ruckus Access Points, but i don't see any networks that shows "Configure.me-xxxxxx".
I saw Configure.Me-179D50 for a brief second, but it wouldnt let me connect to it.
what other options do i have?
Thank you for the response and the update.
Please make sure to perform a factory reset on only ONE connected Access Point to the Switch port. For example, if you have 3 R510 Access Points in your setup, remove the cables of any two Access Points from the Switch ports, and perform the factory reset only on the ONE connected access point to the Switch. Once you complete it, connect the unplugged Access points' cables back to the Switch ports, and it will sync up with the configurations from the factory reset Access Point.
Please let me know how it goes.
Thank you again for your patience and understanding.
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
sorry, i was on vacation, but i will try this when i can.. will advise
Thank you for the update.
Just a gentle reminder: we’re unable to keep the ticket open indefinitely without any further progress or updates.
Whenever you get a chance, please share the latest status so we can continue assisting you and avoid closing the ticket prematurely.
However, you can raise a new post adding this post's link as a reference.
We truly appreciate your understanding and cooperation.
