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AP no internet DNS

spencery

Hi,
Just got back from a vacation and wanted to connect my new tv to the wifi/AP point and when it connects it says there is no internet. I am connected to the AP on my phone and laptop with internet working fine, but when it comes to the tv it doesn't work. I tried setting the DNS setting on the tv to automatic and manual of 0.0.0.0 / 8.8.8.8 and they all seem to not work either (some blogs/support posts suggested to do this). I tried factory resetting the AP and it still shows up my old AP name/wifi.
send help 🙂

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imran.sanadi@commscope.com

Hi @spencery

Thank you for your response and the information provided.

Could you please confirm if you have previously used the RUCKUS ICX-7150-C12P Switch? For your reference, below is an image of the Switch:

In the meantime, I recommend performing a factory reset on your RUCKUS Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Note: Since you have two R510 Access Points in your setup, please disconnect the cables from one of the Access Points from the Switch ports and perform the factory reset on the other (connected) unit. Once the reset is complete, reconnect the second Access Point. It will automatically sync its configuration from the reset unit.

Please let me know if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

All comments

imran.sanadi@commscope.com

Hi @spencery

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues via RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

spencery

Hi Imran,
The network worked fine before I went on vacation. There was maybe one network outage in the area, but it never affected our APs, where it stopped functioning like this. We do have a small switch I bought to increase my ports, but it is only for the APs to get a signal from the ISP/modem. We have two APs provided. We are using the ARRIS modem/router unit that Lennar provided.
IMG_0999 (1).jpg
All lights are green on the modem and the small switch.
============================
The upstairs AP shows green.

==============================
The downstairs AP shows amber and green

==============
Switch connections

=========

Modem

imran.sanadi@commscope.com

Hi @spencery

Thank you for your response and the information provided.

Could you please confirm if you have previously used the RUCKUS ICX-7150-C12P Switch? For your reference, below is an image of the Switch:

In the meantime, I recommend performing a factory reset on your RUCKUS Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please let me know if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

spencery

I also do not have access to the ruckus unleashed app network anymore.

imran.sanadi@commscope.com

Hi @spencery

Thank you for your response and the information provided.

Could you please confirm if you have previously used the RUCKUS ICX-7150-C12P Switch? For your reference, below is an image of the Switch:

In the meantime, I recommend performing a factory reset on your RUCKUS Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please let me know if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @spencery

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support