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Icx-7150

Bobbivila

My Icx 7150 is not connecting my Access Points to the wifi. I have tried to restart, hard restart, unplug for an hour and restart. Nothing is working. The lights are green an amber. When I use the rest button. The lights flash but nothing happens.

See attached pictures. Video won't load.

Thank you,

Charissee Sonnier Chambers

253-820-8242

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pinky_ruckus

Hi @Bobbivila ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Bobbivila

I have tried more than 20 times to reset, with no luck.

For the 2nd option, the links do not work.

I NEED HELP ASAP. Can someone call me at 253-820-8242.

Thank you

Charrise

pinky_ruckus

Hello @Bobbivila ,

Thank you for the response.

From the response you shared, I understand that you are trying to perform the Software recovery through the mobile application.

Kindly perform the software recovery using the laptop connecting both the cables mentioned in the article.

Also, I understand that you are facing issues downloading the TFTP server links.

Please use the below mentioned link to download the TTFP application:

https://tftp.en.uptodown.com/windows/download

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bobbivila

I would Greatly Appreciate a call. The new link provided is not user friendly and contains so many ads. I downloaded " something " but it's going Nowhere. I am ONLY interested in getting back online. Can u plz call me at 253-820-8242

Bobbivila

I'm almost out of "HOT SPOT". I have no idea which selection is what I need.

pinky_ruckus

Hello @Bobbivila ,

Thank you for the response.

From the response shared, I see that you are still stuck in boot mode even after multiple resets.

Also, we have shared the TFTP download link and requested you to please perform software recovery through a laptop.

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bobbivila

I am here. Not sure what to download with all the available choices.

Is there a paid service I can pay to get aphone call. I'm at the end of day 2 WITHOUT INTERNET.

Bobbivila

Still nothing. I saved to desktop but I don't see anything b to open or start or download etc etc

Bobbivila

Still No Service. Light is still yellow

Bobbivila

I have tried EVERYTHING that you have suggested via email/forum. The PuTTY black command box doesn't allow any typing. There are multiple COMs (in my situation) The instructions appear to be outdated. Overall it's REALLY Unrealistic to think the average layperson can troubleshoot this switch and have a good experience.

I have spent over 16hrs over the last 4 days trying to get this resolved. I have paid a local Tech professional $200 with zero results. My entire smart home is no longer Smart and had bn offline far too long.

Please send me a new Ruckus switch. Hopefully that will resolve my issues that have been going on far too long.

imran.sanadi@commscope.com

Hi @Bobbivila

Greetings of the day!!!

Thank you for sharing the requested information on a PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not getting recovered with the Software Recovery Process, and you tried to hard reset as well. However, the failure persists. As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Bobbivila

ICX 7150 Replaced by you. Issue Resolved.

Thank You

imran.sanadi@commscope.com

Hi @Bobbivila

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.