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Re: Upgrading switch from Mac

twuz1010

Pinky, sorry for delayed response. I tried running the Upgrade Tool (MAC) today but it keeps saying "Unable to reach device." I'm wondering if my Xfinity Gateway router is blocking access...Any suggestions? I'm able to log into the switch with same IP and username/password from the same laptop I'm trying to use the upgrade tool on.

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pinky_ruckus

Hi @twuz1010

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are facing difficulties upgrading the Switch.

Could you please use the IP address of the Switch to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Kindly request you to share the screenshot of the Switch dashboard after logging in with the username and the password.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

twuz1010

I can't figure out how to post the screenshot to this reply. Do you have an email address I can send it to? I can log into the switch from its IP address.

twuz1010

pinky_ruckus

Hello @twuz1010 ,

Thank you for the response.

I understand that you are able to log in to the Switch using the device credentials; however, you are encountering a "device can't be reached" error when attempting to use the upgrade tool.

Since the upgrade tool is not functioning as expected, we recommend proceeding with the standard upgrade process to update your Switch to the latest stable firmware version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.