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No Power, no lights no connection to hardwire ring and smart hub and mounted AP's

kevensterner

Hello,

My Ruckus seems to no longer have power or connection to the hardwired ring doorbell, Smart Hub , Kevo.

I did not have any type of power outage or surge. I wonder if this is the end of life for this box? I had it since we bought the home (brand new Lennar home )

I have followed the directions to factory hard reset and that did not work. When I unplug the Ruckus box and plug it back in , there is a quick yellow flashing light, and then it goes blank and no lights come on after holding the paper clip for 15-20 seconds.

any other suggestions? is there anyone I can call to look at the devive, If not, I am looking to purchase another Ruckus or one of a similiar type .

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Accepted answers

pinky_ruckus

Hello @kevensterner ,

Thank you for sharing the video and pictures.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hi @kevensterner

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Ruckus Switch is not working.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

kevensterner

Hello Pinky.

Attached 2 Videos along with the yellow lights that flash after I plug it into the power outlet.

pinky_ruckus

Hello @kevensterner ,

Thank you for sharing the video and pictures.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

kevensterner

Hi Pinky,
Thank you , I was able to opne a case via the chat .

pinky_ruckus

Hello,

Thank you for the response.

You will receive an email from the RMA team once the RMA case is opened and you can communicate through them.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

pinky_ruckus

Hello @kevensterner ,

Thank you for sharing your response.

We’re pleased to hear that you’ve been in touch with our specialist team regarding the Switch replacement. The RMA team will reach out to you via email once the replacement has been processed. Typically, this will involve a direct replacement of the Switch.

You may have already received an email from the RMA team about the replacement. If you have any further questions, feel free to reply directly to their email.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community