I know this has been asked by many others. I am pretty late to the game as far as the ruckus switch issue goes. I am not getting some of the explainations on how to fix my issue. I try to follow along but maybe some of the peaces of the puzzle are missing when I am trying to fix my ruckus. I had a internet outage. the internet customer service provider said everything is good on the internet connection side. I told him that I was in a lenar home and I have a Ruckus switch box and 3 signal extenders in 3 locations in the house. He said to contact Ruckus. Ruckus will not help. I have download putty and mobaxterm. I tried following an walk through but i got lost. I saw something saying when the internet turned off The Switch changed and I need to change it back. Is there a video that someone put up that I can follow and pause if I need to?