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PWR LED blinking Ruckus R510 AP

szow79

Hi,

I'm trying to set up the network in my home. I've looked at previous posts in the forum and have not found a solution to my problem. I have AT&T gigabit fiber, and I'm pretty sure that I have connected all my devices correctly.

My cables are connected this way:
Fiber ONT --> AT&T provided modem/router --> Ruckus ICX7150 switch ports (1 of the 12).
Ruckus R510 AP --> Ruckus ICX7150 (1 of the 12) via PoE.

I can set up the AP and connect to it afterwards; however, I can't use the internet or view its dashboard. Given the blinking PWR LED, I believe this is due to it not having an IP address assigned to it.

I tried connecting my laptop via Ethernet to the Ruckus ICX7150 with the modem/router connected, and I can connect to the internet, so I believe it's not an issue with the modem/router that AT&T gave me.

I'm at a loss for what else I can do, any input would be much appreciated.

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pinky_ruckus

Hello @szow79 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

szow79

Hi,

If you read my post, I have already followed the guide and run into issues. That's why I created the post and seek for help. Let me know if you have other suggestions.

Thank you

pinky_ruckus

Hello @szow79 ,

Thank you for the response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

szow79

Hi,

The switch is working. The APs are not. I'm not there today to work on this issue.

Is there a support number or can I get a technician to help me on-site?

pinky_ruckus

Hello @szow79 ,

Thank you for the response.

We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry.

Please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Please let us know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @szow79 ,

Thank you for the response.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

I would request you to please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.