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Cannot find IP Address

vwstrauss

We had a power outage and the internet seems to go on and off. We have a ICX7150-c12p-2x1g switch and 2 R350 access points. Lights are green on the switch and all lights are green on the access points except the AIR light, which has no light on. I have access the ruckus unleashed app and the two access points show up as good but the switch says it is pending and no IP address identified. I have used the advanced scanning tool and the IP address is not coming up for the switch, but the two AP do show up. Any suggestions, do a switch reset?

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pinky_ruckus

Hello @vwstrauss ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not identifying the IP address.

Also, the Unleashed website showing the IP address of the Switch is pending.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

vwstrauss

Thanks for the reply. I will get that later this evening when back at the house. I should have taken it last night when I was looking at it.

pinky_ruckus

Hello @vwstrauss ,

Thank you for the response.

Please update us once you have the requested information and we are glad to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

vwstrauss

Ruckus Switch.jpg Hope this gives you what you need.