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Re: Network is down

alniebles

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue? (Yes, working since 2018 when we purchased the home.) (No power outage)

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) - (Yes, 2 green lights and 3 amber lights, see attached pics of my switch) (Also attached pics of my Ruckus access point which has no lights on and seems to have no connection or power)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. (See attached)

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alniebles

My apologies, corrección on the lights question, (Yes, actually 3 on not 2 green lights and 3 amber lights, see attached pics of my switch)

alniebles

As I was looking for old emails to follow up with I realized that I had received an error message when i emailed you back last year. See message below:

Address not found

Your message wasn't delivered to Ruckus-Community-No-Reply@mailer.ruckuswireless.com because the domain mailer.ruckuswireless.comcouldn't be found. Check for typos or unnecessary spaces and try again.

Please help me move this along ASAP and let me know if anything g else is needed.

All the best,

Alvaro

imran.sanadi@commscope.com

Hi @alniebles

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

From one of the pictures you shared, it appears that the LED status on your RUCKUS ICX-7150-C12P switch is normal. However, it's possible that the PoE (Power over Ethernet) ports on the switch are currently disabled, which may be why your Access Points are not powering on.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for steps to check and resolve this issue:

/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled

If you need assistance at any point during the process or have any questions, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support

imran.sanadi@commscope.com

Hi @alniebles

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @alniebles

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

alniebles

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch are currently disabled, is there a number I can call and be walked through the process?