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Newly created SSID broadcasting but no Internet (RUCKUS ICX 7150-C12P)

ParklandUser

Hi,

I am the second owner of this Lenner home, and the previous Owner didn't share any information. Thank you for the valuable posts in this forum, I was able to login to the CLI, also connected via the console cable and able to reset the password for the super user, relaized the enable super user password privillage is different than the one usng login one, reset that password, enabled web access. So far, so good.

I did reset the hard reset in the AP and then using the Configure.ME.XXXX link I was able to successfully create a new SSID and the setup was successful. However when I connected to the SSID, there is no internet. My ISP is fine and internet is working great when I connect to the ISP router directly. The issue is via the AP.

I even tried the steps to correct the Switch Mode explained in the link (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-network-connection-when-connected-to-Access-points-R320/m-p/64750); however, no luck yet.

Please help.

Lenner Home, Product Used: RUCKUS ICX 7150-C12P

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Accepted answers

pinky_ruckus

Hello @ParklandUser ,

Thank you for the response.

From the pictures you shared, it seems like one of the ethernet cables is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @ParklandUser ,

Thank you for the response.

We are glad to know that the RUCKUS setup is now working.

All the cables including ISP cable and AP cables should be plugged into one of the 12 ports of the Switch.

There is no other mesh configuration.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let us know if you have any other queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

All comments

pinky_ruckus

Hello @ParklandUser ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are a new Lennar Home user and need assistance in setting up your Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

ParklandUser

Hi there,

I have already gone thru alll the materials and need help with the info I shared on my original posts.

pinky_ruckus

Hello @ParklandUser ,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Also, could you please confirm if you have performed factory reset with only one AP connected?

We would request you to please share a screenshot of the error while you connect to the newly created SSID.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @ParklandUser ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

ParklandUser

Here are the pictures you have requested

ParklandUser

Here are some more answers to your questions.

Please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?
-- Yes Confirmed
May I know how many Access Points are connected to the Switch?
-- In the house there are three APS, however at this time I have only connected one

Also, could you please confirm if you have performed factory reset with only one AP connected?
-- Yes confirming, I only had one AP when I did the factory reset

We would request you to please share a screenshot of the error while you connect to the newly created SSID.
-- on the mobile, the WIFI connection when connecting to the SSID (Ruckus-OurHOme) is spinning for a while and then connect and no internet.
-- on the PC, it takes 30 seconds to connect and shows no internet

pinky_ruckus

Hello @ParklandUser ,

Thank you for the response.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

ParklandUser

That worked. I thought only the AP cable needs to be in the 1 - 12 ports, didn't realize the ISP cable also. THanks for the help. TO add other APs, should I just plug them in in the 1 - 12 ports? NO other mesh configuration right? these are hard wired.

pinky_ruckus

Hello @ParklandUser ,

Thank you for the response.

We are glad to know that the RUCKUS setup is now working.

All the cables including ISP cable and AP cables should be plugged into one of the 12 ports of the Switch.

There is no other mesh configuration.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let us know if you have any other queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community