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Ruckus IC 7150-C12P Not working

zavada

We bought our house around 2020. We have a Next Gen house. The main Ruckus is Dead. I did do a check as in one of the posts. It suggested taking pictures and upload to get a replacement. How do I open a request? I am desperate, as I live in the Next Gen home and run my computer off of the wifi as there is no Ethernet to plug my computer into and I have a online business. As the main Ruckus is dead, the 2 R510 units are not working either.

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imran.sanadi@commscope.com

Hi @zavada

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

zavada

No lights Ruckus R510.jpg Ruckus in Panel w plug.jpg

zavada

I attached the pictures to a reply. I didn't remove all the other plugs from the Ruckus in panel because I wasn't sure if I was supposed to. I did unvelcro it to check and get pictures of the ruckus lights. In the picture I unplugged the Ruckus from the panel and have it plugged into the wall to double check if it was in fact dead and it is.

imran.sanadi@commscope.com

Hi @zavada

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @zavada

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @zavada

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

zavada

I am unable to upload the requested video. It will only let me upload pictures.

Cindy

zavada

I was able to upload the video "Ruckus Video".

Please let me know if you need anything else.

Cindy

imran.sanadi@commscope.com

Hi @zavada

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and you confirm that the ICX-7150-C12P Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit should be RMA (Return Merchandise Authorization), in simple words, to replace it.

Given these circumstances, the Switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.