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Moved into a previous owned Lennar home

Ronald1

Hi,

I just moved into a previously owned Lennar home. I got our regular Wi-Fi working through a Verizon router.

The house came equipped with 1 Ruckus switch and 3 Ruckus APs (R320 I believe I’ll have to check when I get home later). I factory reset the switch and one of the APs on the third floor.

I downloaded the Unleashed App on my phone and used the admin and password to login, however it was saying my phone wasn’t linked to the correct Wi-Fi. The original Wi-Fi was labeled Near the switch as “Lennar-xxxxxxxx” but I believe the previous owner changed the name, and when I factory reset it I could no find it.

I then used the Wi-Fi labeled Configure.me-xxxxxx and it briefly worked on my phone. I was able to set up a new WLAN. But once it was all set up, I could no longer connect on the app.

The new WLAN is still discoverable, but it doesn't provide Wi-Fi, even though I have my Verizon router hooked up to the switch. I don’t think I set it up correctly.

please help

thanks

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imran.sanadi@commscope.com

Hi @Ronald1

Thank you for the response and the update.

To clarify, all WLANs you configure will be broadcast by all the Access Points (APs), allowing your device to connect to any available WLAN. The AP your device is closest to will automatically handle the connection, ensuring seamless switching between APs as needed.

Please let me know if you need any further clarification.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

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Ronald1

They are R350 APs

imran.sanadi@commscope.com

Hi @Ronald1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the following RUCKUS Lennar Knowledge Base article for configuration and setup guidelines:

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

1. If your devices have been set up according to the above guidelines, could you please confirm whether you are able to connect to your new RUCKUS WLAN network from any device and access the Internet?

2. Additionally, could you provide details about any error message you encounter when attempting to log into the RUCKUS Unleashed application while connected to the new WLAN?

Please help me with the above-mentioned queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Ronald1

Hi I can connect to the new WLAN, but there is no internet access. It shows my DNS as unreachable on the website unleashed.ruckuswireless.com

imran.sanadi@commscope.com

Hi @Ronald1

Thank you for your response.

Could you kindly help me with the additional queries I raised in my previous post?

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community