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Client Disconnetion - IP: 0.0.0.0

unknown

Hello,

our smartphones have no internet after an indefinite time. Both androids and iphones are affected by this. The notebooks work without problems.

If I pull a log from the accesspoint the concerned mobile as ip address the 0.0.0.0. In Zonedirector monitoring, the phone has still hours later a valid ip address.

On Handys the hibernate is disabled. Sometimes the phone works for hours and then again only a few minutes. Even if it is permanently on the table.

This is of course very frustrating , especially since the Ruckus support could not help us.
Any ideas?

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unknown

I recommend check your dhcp server.

unknown

Dhcp server always has enough free ip addresses.
And the notebooks always work.
The notebooks are in the same wlan and are served by the same dhcp server.

unknown

Check latency of packet.

michael_brado

Hi TRON,
What ZD firmware version and AP model(s) please?
Does it seem AP model specific, or specific WLAN only?

unknown

Hello Michael,

we have a ZD 1200 9.13.2.0 build 33 and 5 R500.
The accesspoints are distributed in the building on 2 floors.

We have 2 wlans and the trouble occurs on both.
But only with mobile phones.

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unknown

Is it configure device acl?

unknown

We have no device acl und and no guest portal.
The guests are only in a different network.

I just capture the wlan traffic for the ruckus support.
This can only take a while until the error occurs.

unknown

Plz check device access policy again.

That is located under Configure > Device Access Policy.

It is applied WLAN > Advanced Options > Device policy.

If it was configured, It may not receive dhcp ip by the policy.

Regards.

unknown

We have no device policy.

unknown

The R500's are attached to a switch? Does the switch log display any dhcp errors?

unknown

DHCP Server ist the Firewall. There I see no errors.
All wlan zones are defined at the interfaces of the firewall.
The R500's are attached to the firewall.