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ICX Switch stuck pending. Swtiching code not working and cant upgrade.

mfielding

Hello,

So I am running into problem where my switch is stuck as pending. I tried switching the code through the CLI and changing the boot sequence to primary in the web interface but nothing is working. I also tried upgrading the switch but get an error saying bootrom is an invalid input. Below are my screenshots.

Show flash:

Show version:

Copy flash flash secondary error:

Boot sequence set to primary in web interface:

Bootrom error when trying to upgrade:

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Accepted answers

imran.sanadi@commscope.com

Hi @mfielding

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Switch is stuck on the Routing Code.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

Download the Upgrade software for Windows: Link: Upgrade Software for Windows
Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

All comments

imran.sanadi@commscope.com

Hi @mfielding

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Switch is stuck on the Routing Code.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

For your convenience, please find the necessary resources below:

Download the Upgrade software for Windows: Link: Upgrade Software for Windows
Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @mfielding

Please refer to my last post and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

mfielding

Hi Imran,

Thank you for the quick reply. The upgrade tool worked but now my switch is stuck on "connecting". How do I resolve this?

imran.sanadi@commscope.com

Hi @mfielding

Greetings!!!
Thank you for the response and the update.

Before I assist you further with this, could you please share a full screenshot from the Unleashed system where it says that the Switch is in the connecting state?

Additionally, please share the output of the below commands from the Switch CLI:

enable

show ip address

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @mfielding

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

mfielding

Hi Inman,

After upgrading the switch, it was stuck connecting. I reset the switch and that fixed the issue. Everything is working as intended. Thank you for your help and for following up.